Job offer: Sr. Customer Support Specialist

Senior Customer Support Specialist

Job Responsibilities:

• Ensure timely fulfillment of orders and track delivery schedules to meet customer expectations.
• Monitor customer demand trends, identify abnormal fluctuations, and develop material preparation strategies accordingly.
• Manage and control inventory at overseas hubs to optimize inventory levels and minimize costs.
• Monitor and maintain inventory at reasonable levels. Proactively negotiate with customers to manage aging inventory.
• Safely and promptly collect payments from customers.
• Investigate root causes of returns, determine liability, and ensure minimal impact on customers.
• Manage excess and obsolete inventory, and process claims with liable parties.
• Understand customer requirements and standards, address customer complaints promptly, and continuously enhance customer satisfaction.

Qualification:
  - More than 3 years of supply chain management experience, familiar with electronic manufacturing.
  - Bachelor's degree or above in Business Administration or related field

  - Proficient in English listening, speaking, reading and writing
  - Proficient in MS office (Excel, PPT).
  - Familiar with SAP operating system is preferred.