Job vacancy Customer Service (Japanese Speaking)

Hiring: Customer Service (Japanese Speaking)

Location: Bangkok

Working hours: Monday – Friday

Responsibilities

• Respond promptly to customer inquiries via various channels regarding orders, forms, applications, and requests in accordance with company policies and procedures.
• Investigate and resolve customer complaints in a professional and empathetic manner.
• Maintain a thorough understanding of company products, services, policies, and procedures.
• Collaborate with other departments to address and resolve customer issues effectively.
• Collect and keep records of customer for future reference.

Requirement:

• Experience in customer service or hospitality will be highly advantageous.
• Fluent capability in Japanese and proficient in English (JLPT N2 plus).
• Demonstrated ability to generate business through personal contacts and referrals.