Job offer: Customer Service Executive

Responsibilities : 
To attain and achieve a high level of service to Customer.
 To meet the monthly sales plan fulfillment as defined by management.
 To meet the department benchmark such as attaining high GP, optimal stock turns and minimize payment delay from customers.
 To generate quotation/RFQ/web quote.
 To process order entry/delivery notes/ invoices/credit notes.
 To handle customer complaints such as RMA, Delivery issues and claims.
 To handle all customer requested forms/agreement/contracts.
 To ensure smooth and successful fulfillment of samples, catalogues and all marketing material.
 To generate benchmark/complaint reports on a daily/monthly basis.
 Joint customer visits with ADM at least twice per year with a JV report.
 To participate in local or overseas trade exhibitions as and when agreed by management.
 To participate in stocktaking activities organized by the company.
 Any Ad-hoc tasks that may be assigned as and when required.

Qualifications : 
Minimum with Diploma in Business Administration with at least 2 - 3 years experiences in Electronic Industry preferred.
 Must be fluent and proficient in English both Writing & Speaking for day to day operations.
 Material planning or related experience will be an advantage.
 Ability to work independently with persuasive, dynamic personality.
 Independent, initiative, self-driven and able to work with all level.