Job offer: Customer Relationship Manager (EMS)

Customer Relationship Manager (EMS)
Our customer service executive department consists of a young, dynamic, and international team, who drive to provide excellent service to our customers who are situated around the world. We are looking for enthusiastic, self-motivated individual to lead the team to the maximum potential and drive company Goals forward while providing excellent customer service.
Job Responsibilities:

• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by your team.
• Identify way to work more efficiently and reduce waste-Manage team of customer executives.
• Set annual and quarterly targets for each Customer Service Executive.
• Set incoming order and growth targets & assure these are met, if not met
• understand the reason & provide plan to keep on track.
• Provide customer service executives tools to meet those targets.
• Resolving customer complaints quickly and efficiently.
• Looking after a few strategic accounts.
• Expanding the customer base/ assist with customer acquisition.
• Identify accounts with growth potential.
• Coordinate, take part & prepare for annual business Reviews with customer,
• (Business Development, OTD, Quality performance, general review of customer
• service & other feedback).
• Coordinate, take part & prepare for annual Business Reviews with customers.
• Liaise with international Sales (i.e. French, Swiss) to meet Strategic Sales Plan.
• Liaise with engineering purchasing, and planning teams to ensure the customer’s demands are met, and surpassed.

Qualification:

• Bachelor’s degree in related filed.
• Experience requested: 5-6 years ‘experience, 2-3 years of which have been completed in a managerial position.
• Electronic manufacturing or manufacturing experience preferred.
• SAP knowledge or experience in other ERP system.
• Interpersonal & Intercultural skills.
• Strong at relationship building, negotiation & sales skills.
• “Can do attitude’ , positive attitude,
• International experience and additional language (i.e German language, French,
• Chinese).
• Flexible to work in Chaing Mai area