Job offer: Head of Operations

Our client is a  platform for electric motorcycle or EV bike rental service .   Job Responsibilities

• Oversee weekly, monthly, and new client onboarding activities, and provide assistance to 
• Analyze the configuration of consumer access to ensure it meets customer needs. 
• Keep track of all systems' health and utilization, and act as a point of contact for urgent problems. 
• Make the opportunity to design a system, a process, and related documents that are in line with service and regulatory requirements. 
• Respond proactively to potential problems by looking into and resolving complaints or issues on behalf of clients or related parties. 
• Develop a strategy for service level agreements and improvements. 
• Monitor and maintain up to date on operations strategies, guidelines, and objectives for various projects and teams.
• Take the lead in the team's operational delivery to ensure that it delivers planning support, scientific, procedural, regulatory, and quality services on schedule, within budget, and to the highest standards.
• Use project management abilities to execute solutions and assist decision-making by analyzing, interpreting, and presenting data to highlight problems, risks, and mitigating actions.
   

Requirements

• More than 10 years of operation management experience in the automobile, e-marketplace, e-commerce or e-business industries
• High ethical requirements, results-driven, self-driven, with excellent management and collaboration abilities.
• Strong project management ability in a fast-paced environment.
• Good communication skills in both written and spoken English

 

If you are interested, please submit your CV by clicking the 'APPLY' or send it to pacita.phaohusara@jac-recruitment.com #LI-JACTH#citybangkok