Job offer: Customer Service Supervisor/Key Account Representative - export

Location: Bangkok

Responsibilities:

• Handle price offers, sample requests, and sales volume follow-ups with Thai and overseas agencies/customers. Prepare sales reports and manage order receipts.
• Address customer complaints and work with other teams to resolve them.
• Coordinate document requests from customers to meet food standard requirements.
• Maintain good relationships with customers to keep them satisfied.
• Convert customer inquiries and leads into business data.
• Monitor and compare actual sales with forecasts to track agency/customer performance.
• Review and analyze order patterns and delivery times, and suggest better delivery routes for efficiency.
• Organize customer visits.

• Perform other tasks as assigned.

Qualifications:

• Bachelor's degree in any field.
• At least 3 years of experience in export business, preferably in the food industry.
• Fluent in both written and spoken English, with a minimum TOEIC score of 700.
• Proficient in using Microsoft Office, Excel, and Power BI.
• Strong analytical skills, creativity, initiative, and proactivity. Highly self-motivated and able to act quickly.
• Ability to work well under pressure, responsible, and with good interpersonal and communication skills.
• Have knowledge of food safety standards like HACCP, BRC, and ISO is preferred.