Senior Customer Service Officer
Manage, response, and receive customer orders via email, telephone, online, and fax assuring timely order processing
Assist the Customer Service Supervisor to perform the best practice of customer service to internal and external customers and distribute process of improvement
Supervise team members while ensuring that every task is done correctly and effectively and make sure that all aspects of customer service are established well
Assist in completing the duties of the customer service supervisor, prepare reports of customer service team, and serve as the customer service supervisor when their superior is not around
Responsible for helping in the development and execution of training programs for customer service representatives
Assist customers in placing product, equipment, and parts orders by providing information including features, pricing, availability, shipping schedules, special promotions, and prepare quotation
At least 5 years’ experience in customer support in a manufacturing environment.
Proficient computer skills, including Microsoft Office (Word, PowerPoint, Outlook, and Excel)
Effective verbal and written communication skills in English
Ability to multi-task and meet deadlines with self-motivation and proactivity
SAP and related ERP is preferred.
JAC Recruitment Thailand
10Fl, Emporium Tower 622 Sukhumvit Soi 24 Khlongton, Khlong Toei 10110, BangkokView all 734 Jobs