Job offer: Senior Customer Service Officer


Announced
30/08/202430 Aug, 2024
Job Status
Full Time
Job Type
Employee
Expiration Date
29/08/2025 249 days left
Job Category
Job Location
Job Title
Senior Customer Service Officer
Job Presentation

Responsibilities:
  • Manage, response, and receive customer orders via email, telephone, online, and fax assuring timely order processing

  • Assist the Customer Service Supervisor to perform the best practice of customer service to internal and external customers and distribute process of improvement 

  • Supervise team members while ensuring that every task is done correctly and effectively and make sure that all aspects of customer service are established well

  • Assist in completing the duties of the customer service supervisor, prepare reports of customer service team, and serve as the customer service supervisor when their superior is not around

  • Responsible for helping in the development and execution of training programs for customer service representatives

  • Assist customers in placing product, equipment, and parts orders by providing information including features, pricing, availability, shipping schedules, special promotions, and prepare quotation

Qualifications:
  • At least 5 years’ experience in customer support in a manufacturing environment.

  • Proficient computer skills, including Microsoft Office (Word, PowerPoint, Outlook, and Excel)

  • Effective verbal and written communication skills in English

  • Ability to multi-task and meet deadlines with self-motivation and proactivity

  • SAP and related ERP is preferred.


How to Apply?

Please apply for this job on JAC-Recruitment.co.th website:
JOB BY
JAC Recruitment Thailand
10Fl, Emporium Tower 622 Sukhumvit Soi 24 Khlongton, Khlong Toei 10110, Bangkok
  +66 (0)2 261 1270

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