Job offer: Japanese Speaking Service Desk Operation

Job Title: Japanese Speaking Service Desk Operator

Location:  Patumwan, Bangkok. 

Job Type:  Full-Time

About Us:  Our client is a leading IT company dedicated to providing top-notch technology solutions and support to our clients. We are seeking a skilled and customer-focused Service Desk Operator who is proficient in Japanese to join our team.

Job Description:  

• Provide first-level technical support to Japanese-speaking clients via phone, email, and chat.

• Troubleshoot and resolve IT issues related to hardware, software, and network systems.

• Document and track incidents and service requests in the ticketing system.

• Escalate complex issues to higher-level support teams as needed.

• Communicate effectively with clients and internal teams in Japanese.

Requirements:

• Proficiency in Japanese (speaking and writing) at a business level.

• Strong technical skills and experience in IT support.

• Excellent problem-solving and analytical abilities.

• Strong communication and interpersonal skills.

• Ability to work independently and as part of a team.

Preferred Qualifications:

• Experience in a service desk or technical support role.

• Familiarity with ITIL practices and methodologies.

• Knowledge of common IT systems and software.

How to Apply:  Click the “APPLY” button to submit your resume and cover letter.