Job offer: Service Manager

Position:                 SERVICE OPERATION MANAGER

Industry:                PROCESSING MACHINE PRODUCTS

Salary:                    100,000 – 120,000 THB / Month

Location:                Bangkok

Job Summary:  We are seeking a highly skilled and experienced Service Operation Manager with a background in food processing. The ideal candidate will be responsible for overseeing the daily operations of our service department, ensuring efficient and high-quality service delivery. This role requires strong leadership, excellent organizational skills, and a deep understanding of food processing operations.

Key Responsibilities:

• Oversee and manage the daily operations of the service department.
• Ensure compliance with food safety and quality standards.
• Develop and implement operational policies and procedures.
• Coordinate with various departments to ensure seamless service delivery.
• Manage and train service staff, fostering a culture of continuous improvement.
• Monitor and analyze service performance metrics, implementing improvements as needed.
• Handle customer inquiries and complaints, ensuring timely and effective resolution.
• Maintain and manage service budgets, optimizing costs without compromising quality.
• Ensure compliance with all relevant health and safety regulations.
• Collaborate with the production team to ensure alignment of service and production goals.

Qualifications:

• Bachelor’s degree in Food Science, Industrial Engineering, or a related field.
• Minimum of 5 years of experience in a service management role within the food processing industry.
• Strong knowledge of food safety regulations and quality control standards.
• Proven leadership and team management skills.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Proficiency in using service management software and tools.

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