Job offer: After-sales-service Manager

Position:               AFTER-SALES-SERVICE MANAGER

Industry:               PROCESSING MACHINE PRODUCTS

Salary:                  100,000 – 120,000 THB

Location:              Bangkok

Job Summary:

We are seeking a skilled After Sales Service Manager to oversee and enhance our post-purchase customer service operations for our food processing machinery products. The ideal candidate will ensure customer satisfaction, manage service teams, and contribute to product improvement through customer feedback.

Responsibilities:

• Handle all post-purchase customer inquiries and issues promptly.
• Manage and resolve product or service-related problems efficiently.
• Coordinate with sales and operations teams to streamline customer service processes.
• Analyze customer feedback and market trends to suggest product improvements.
• Develop and implement strategies to improve after-sales services and customer satisfaction.
• Train and lead the after-sales service team to ensure high-quality customer support.
• Maintain detailed records of customer interactions and service activities.
• Monitor service contracts and assist clients with renewals and upgrades.
• Prepare and present regular reports on after-sales service performance to management.

Qualifications:

• Bachelor’s degree in Engineering, or a related field.
• Minimum of 5 years of experience in technical service support, preferably in the machinery or manufacturing industry.
• Proven experience in managing and leading teams.
• Strong communication, problem-solving, and critical thinking skills.
• Customer-first mindset with the ability to make quick and effective decisions.
• Familiarity with CRM software and service management tools.

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