Review Is it possible to give a review less 1 star?

So, we got picked up from our hotel at 12.15 instead of 12. Instead of going straight to Koh Lanta we had to wait at Matcha Tours "Office" for more than an hour before going on another bus. When we asked the woman on the counter, she immediately started raising her voice to my friend and when i tried to explain that we thought the information between the person who sold the tickets at Ao Nang beach and Matcha Tours' located in Krabi Pier could be much better since we didnt get the service we paid for. Due to our delay at the office, we arrived 2 hours later than expected in Koh Lanta. However, meanwhile at Krabi pier- She started yelling and didnt listen or stop talking/screaming, we just wanted her to know that the service we thought we were offerter was not the actually one and had no what so ever intensions of having an argue. The service is therefore the worst i have had in Thailand so far and her behaviour was terrible(!!). I guess she doesnt know what service minded means and she had no thought of apologize even once. Havent felt so intimidated. She is the definition of RUDE!!