Matcha Tour - Krabi, Thailand

So, we got picked up from our hotel at 12.15 instead of 12. Instead of going straight to Koh Lanta we had to wait at Matcha Tours "Office" for more than an hour before going on another bus. When we asked the woman on the counter, she immediately started raising her voice to my friend and when i tried to explain that we thought the information between the person who sold the tickets at Ao Nang beach and Matcha Tours' located in Krabi Pier could be much better since we didnt get the service we paid for. Due to our delay at the office, we arrived 2 hours later than expected in Koh Lanta. However, meanwhile at Krabi pier- She started yelling and didnt listen or stop talking/screaming, we just wanted her to know that the service we thought we were offerter was not the actually one and had no what so ever intensions of having an argue. The service is therefore the worst i have had in Thailand so far and her behaviour was terrible(!!). I guess she doesnt know what service minded means and she had no thought of apologize even once. Havent felt so intimidated. She is the definition of RUDE!!

Disaster!
I have never seen so much incompetence like this before. At first the driver pulled of a part of my backpack (I cant use it anymore). I ask for damages but he just starts to shout and demand to call the police from me..
They are unfriendly and treat you like animals.
Never again!

never ever book your trip with this agency! It is nightmare. We booked the trip from aonang to ko lanta at 9:30. Nobody haf been show up for 3 hours! After that and many calls to agency they pivk up us with more than four hours delay. We spent whole day at minivan with other 10 people!

This company is horrible!!

Booked with my hotel to go to Bangkok, agent said it was a comfortable bus with bathroom all the way to Bangkok.

Guess what, we had a minivan pick us up in Koh Lanta, then drop us off at Krabi Matcha Tour office, where we waited 2 hours for our bus, only to realize that it was actually a minivan taking us to yet another place, where we had to wait another 2 hours, maybe more since the bus was late. The bus arrived late, and then only took us to Surathani where we had to switch to another bus. All the while we didn't have any bathroom breaks.
The conditions of the bus were less than average, it smells bad, the seats are broken, it was crowded, and many of the AC ventilation are broken so it can get very cold.

Avoid!!! Avoid!! Avoid!!

Never again! We got dropped at their office and the guy there tried to sell us other tickets. After we declined he was being so rude to all customers who declined as well. He was being rude to a girl customer who was alone and insulted her by calling her 'stupid girl'
I defended her and he tried to hit me after i took a picture of him!
If you book a trip via an agent then ask first which transport company they are using! If they say Matcha Tour
Run away !!

Do not deal with them! Booked mini bus from Lanta to Krabi. Driver (licence plate 30-1112) showed up half hour late. Picked up other passengers but missed a couple hotels and had to double back. We paid for a drop off at our hotel in Krabi but were dumped at the Matcha tour office at the port instead and told that a separate bus would take us to our hotel. When we complained to the driver he started a physical altercation with my husband. The tour office was packed with tourists in the same situation. We subsequently Googled it and found out that our hotel was a five minute walk away, nobody mentioned that. All in all a terrible experience.